Why Sun Microsystems sales are crap?

They wonder why, part of the problem is the support. StorageTek might be marketing leaders in physical tape libraries but I believe they are going away sooner than later. Mainly I think because their technical support is crap. I've had nothing but average to bad experiences with them. This last time was in the middle of the night and they were reluctant to come out. When I got sick of waiting and finally fixed it myself I agreed to have them come out the next day they never did come out. They gave excuse after excuse and I finally gave up. Would I recommend them? If you don't have StorageTek products, I'd say no, buy 2 VTLs instead and duplicate offsite.